I had no one locally who could sell me a new prosthesis and you came to my rescue. I am very happy with this new one. It is so much lighter and easier to wear. I took a punt on your suggestion as to size and it is spot on. I've been so relieved to have your assistance through this. You will be seeing more of me down the track. Thanks so much.
I have always been happy with the helpful, friendly service & excellent products I buy from Jill at Erilan.
I was anxious and stressing out wandering if my new prosthesis will be arriving in time as I’m about to depart soon for a vacation overseas. But I was glad that I received it on time with all the attachments needed. With my multiple follow up emails and enquiries about Medicare program, they handled my anxiety really very well. I’ve been there customer for the past 7 years and I think I’ve made a good relationship with them. I am now just waiting for Medicare’s reimbursements and of course I am enjoying my holiday! 🥰
I needed to replace a 10 year old prosthesis, & as the original supplier had closed, I went onto Erilan's website. I had the brand and model number of the one I wanted, but discovered it is now obsolete. Erilan were very helpful in suggesting the best alternative, so I ordered it, it has arrived, and I'm very happy with it. Enclosing the Medicare rebate forms & a stamped envelope were also appreciated and my refund has duly arrived. I will certainly be using Erilan again,